Performance Automotive & Tire Center

Came in for a $29 oil change (Groupon)—left with an $84 quote, a blank stare, and a strong desire to never come back. Seems like a steep price for an oil change on a 2012 Corolla, when I can get the same service for my 2021 Tacoma for less. Customer service was so poor that I would just rather give my money to someone else.

They provided an oil change and an overview of what needed to be done to my car. The most important maintenance was apparently shocks and struts. I had them checked out by my personal mechanic and my shocks and struts were in perfect condition and they quoted me 2300 for something I didn't even need.

Went in to check on a ball joint replacement. They ended up giving me a whole list of things to be done. Including having my brakes done and my rotors!! My brakes were checked a few weeks previously by another auto shop, and I was told they are fine. They tried to come up with the excuse that my rotors experienced excessive heat, and that is why my brakes and rotors needed to be done. Even though I had 30 percent left on my brake pads according to them. I like giving business to local places, but very hard when people are unprofessional and not being honest. (This was the Show low facility not Mesa.)

Thought this was a good place to get my oil changed, couple weeks later and my oil is empty at 0% and my oil plug is completely missing. Thought these guys were trustworthy, guy with the beard at the counter specifically but I guess a salesman lying to your face isn’t anything new. What also sucks is they will do anything besides take responsibility for literally anything, and just keep acting like salesman. Would recommend staying as far away from this place as possible, Groupon keeps them alive at this point it’s kind of pathetic.

I have been going to Performance Automotive for over 10 years. I have always found Randy and his staff customer oriented. They are upfront and honest about the work needed and the cost. The work is done on time and the cost is always what you are quoted. Best of is all is the loaner they offer you. Mike S